Today’s asshat company: Purolator.

First, they don’t deliver my package. No phone call to my office phone, no notice of delivery…nothing. Finally, a week after it shipped, they leave me a voice mail saying I have to go way the hell out to the west end of the city, a place virtually inaccessible by transit, to pick it up. They don’t leave me a number to call.

So I pull the general number off the website and call. Their IVR is of no use, so I wait to talk to an agent. It puts me on hold in what I can only assume is the wrong queue, since the automated voice thanks me for my patience in French. I wait 10 minutes and hang up.

Argh.