There is no doubt in my mind that ePass, the Government of Canada’s online services website, is the worst online application ever constructed. I am willing to bet that it cost millions of dollars to build and has never once been glanced at by anyone with even a passing interest in usability. I am by any measure a very proficient online user, but this web site simply confounds me with its dysfunction. On top of all the circular navigation and absurdly verbose pages, I cannot sign in because, even answering half a dozen security questions, I have to wait for a piece of paper to show up in the mail with an access code. Only then can I sign in, and change my address, so that I may NetFile my taxes.
So fuck you, ePass. You are the most ridiculous waste of my tax dollars that ever there was.
[tags]epass, netfile[/tags]
Skirl | Dan Dickinson 
Security via obscurity … why hack something so apparently lame?
I’m with you though. I signed up for epass 3 years ago or whatever and I don’t know if I could even navigate my way back in again.
The sad part is that the reason I need to sign in is so that I can change my address (having moved last year), but their security feature sends a piece of mail to my *old* address, which defeats the point entirely…and, in fact, creates a security exposure ’cause now someone else might get my access code.
Apparently the government doesn’t believe in QA either.
wow, there is irony in there somewhere…