Ever feel like you’re playing bad customer service whack-a-mole? Just when we get the gas leak sorted we have to deal with UpCountry, who are being substantial dicks about the bed we ordered two months ago. They called a month ago to say they’d be following up in a few days to arrange a delivery date, and charged our credit card for the remainder of the bed…but no one ever called us. We’ve tried calling, emailing, everything…no answer, and the mailboxes are all full. Very professional.
So yesterday we went to the store and asked where our bed is. We heard some story about things going from the wrong warehouse blah blah wank, and were given the delivery service’s phone number. My first thought was, “How about you call them and sort it out?” but I realized if we rely on UpCountry to proactively provide customer service we’ll be waiting a long time. We also asked for a better phone number to call since none of the phone numbers they publish actually seem to have a human near the receiver. We were told there is another number, but there’s no point in taking it down since that number won’t be answered either. Clearly UpCountry has been taking customer service lessons from our condo management office.
Luckily, Andrew Richard Designs [caution: cheesy new-age music] next door (where we bought our balcony furniture) were actually nice, if not overly competent. We arrived to pick up the cushions for our benches, only to find out that they’d made us the wrong ones. Right color, wrong texture. However, rather than making us wait 3-4 weeks while they made the right ones, they simply gave us the wrong ones to use temporarily and submitted the correct order. As it turned out, once we got them home, Nellie actually liked how they looked, so I think we’ll keep them after all. Not a perfect experience by any means, but certainly better customer service than UpCountry. I can tolerate a mix-up; what I can’t tolerate is unwillingness to fix (or even acknowledge) said mix-up.
So, new cushions installed, we fired up the barbeque and had CBGB over. Nellie prepared a tasty seafood feast for us as we relaxed out on the (rather windy) balcony. All very yummy, and after a quick cleanup job we crashed.
[tags]upcountry, andrew richard designs, customer service[/tags]