About a month ago we had a gas leak in the den. That’s where the cutoff for our unit is, and we first noticed the smell the very day the building’s maintenance people came by to open it up. We were up ’til 2:00 that night waiting for the guy from Enbridge, who shut off the valve, located the leak and left a problem report for the building’s maintenance guys.
The next day Nellie called our condo’s customer service office and explained what happened. They said they’d look into it and get back to us. Later that day nothing had happened so Nellie called back. They told us that because Enbridge had turned off the valve and we could no longer smell the gas they didn’t consider it an emergency and they’d get to it later.
So we waited. An entire summer month, not able to barbecue, and no word from customer service. Nellie followed up several times, most recently with an email and a letter last week, to which we got no response. Their customer service center is only open during business hours during the week, and we’ve both been so busy at work that we haven’t been able to go in person, so they’ve been free to ignore our requests.
Last night, around 11:00, Nellie smelled gas in the den. We waited for a while and double-checked, but it was definitely gas. So we call Enbridge again; the same guy comes over around 2:00 and is incredulous that the building hasn’t fixed the problem yet. He gets up by the panel, his little detector thing goes off…yup, the leak’s still there. He checks the cutoff…the valve has been opened.
Are you fucking kidding me?
Nellie didn’t open the valve, and I sure as shit didn’t either. We had no warning that anyone from the building would be coming by to do it either, but it seems like a strange coincidence considering we just last week sent them a letter (which is, reportedly, the only communication they respond well to). The only other possibility is that the valve is loose and fell closed…which is no less troubling.
I don’t know exactly when I’m going to get downstairs to the customer service office, because this week will be even worse than most work-wise, but when I do it’s not going to be a polite conversation. I’ll be cursing like Mel Gibson in Signs. Get your tickets now.
.:.
On a happier note, we have fatblogging check in #2:
- Original weight: 233
- Weight last week: 231
- Weight this week: 229
So another 2 pounds lost. Not a great week for exercise, but I seem to be better with cutting out the junk food.
[tags]gas leak, fatblogging[/tags]