Well, that’s interesting. Last night I thought my Zip> membership was cancelled; today I got an apologetic voicemail (and email) from a customer service manager at Zip, telling me my account would remain active if I would still like to use it. Obviously I said yes; I haven’t even had an interruption in service yet (since they kept sending me new DVDs even after supposedly cancelling me), so it’s only been a minor annoyance to date, and I love the convenience of it.
It seems that it was the Better Business Bureau complaint that got their attention. So thanks to the BBB of Eastern Ontario and the Outaouais…kickass!!